PROFESSIONAL SERVICE TEAM
Quick Response
At LOOKSEE, our dedicated service team delivers lightning-fast responses to keep your projects moving.
Our OEM managers provide 24/7 WhatsApp support with factory floor snapshots within 24h.
We guarantee a 24-hour response time to all inquiries—whether for urgent orders, technical specifications, or compliance documentation.
With multilingual support and real-time production tracking, we turn efficiency into your competitive edge.
Your vision, our immediate action.
Bi-Annual On-Site Service
At LOOKSEE, we prioritize personalized partnerships through our exclusive Bi-Annual On-Site Service. Twice a year, our dedicated account managers visit your location to:
✔ Resolve challenges – Discuss active orders, adjust specs, or optimize logistics face-to-face.
✔ Showcase innovations – Hand-deliver 50+ curated samples (frames/lenses) for immediate evaluation.
✔ Drive efficiency – Eliminate back-and-forth emails and costly sample shipping.
This proactive approach has helped 85% of clients reduce decision cycles by 3+ weeks while cutting sampling expenses by 40%. Whether you’re fine-tuning hinge mechanisms or exploring sustainable materials, we bring solutions directly to your boardroom.
Your time is precious. Let’s use ours to maximize your competitiveness.
On-line Factory Tour
Can’t visit in person?
Our Virtual Factory Tour service brings our production to you. A dedicated team will guide a live video walkthrough of our facilities—from precision molding to quality control—with real-time Q&A. See your order being crafted, inspect finishes up close, and meet technicians, all remotely. It’s the next best thing to being here, with zero travel costs.
Customized Promotion Service
Stay ahead of trends with LOOKSEE’s Rapid Launch Program.
Each month, we debut 20+ new eyewear designs spanning classic to avant-garde. Our design consultants curate a personalized selection based on your market demographics, brand identity, and price targets—delivering a tailored proposal within 48 hours.
This streamlined process has empowered our customer‘s brands to:
✔ Cut product development time by 50%
✔ Launch 4-6 fresh collections annually
✔ Boost sell-through with data-backed style recommendations
From mood boards to MOQ optimization, we turn your creative vision into shelf-ready bestsellers. Let’s make your next drop unforgettable.
After Sale Service
Shop with confidence—LOOKSEE’s Zero-Risk Guarantee ensures flawless deliveries. If any damage occurs, we:
1️⃣ Instant Refund – Immediate processing upon evidence
2️⃣ Root-Cause Analysis – 48-hour diagnostic report with microscopic defect imaging
3️⃣ Prevention Plan – Revised QC protocols for future orders
Our 2023 data shows:
✔ 99.2% damage-free shipments (industry avg: 95%)
✔ 72-hour average resolution time (5x faster than competitors)
Your satisfaction drives our relentless improvement. Next order, next level.